Due to the current situation related to COVID-19, we would like to update you on the steps we are taking at Prenax to support our employees, customers and suppliers.
The safety and wellbeing of our employees is of utmost importance, and we are reviewing guidance from WHO and local governments continuously to ensure we follow their advice.
In terms of continuity of service, Prenax has put procedures in place to mitigate against the potential effects COVID-19 may have. This means that Prenax is now implementing new policies for employees including working remotely and the suspension of all non-essential travel.
In terms of customer service and publisher relations, Prenax operations will continue as normal, but we ask our partners to communicate by e-mail as much as possible. Depending on the development of the situation, customers might experience some disturbances in their print deliveries as transport between and within countries is affected by government regulations.
We realize that the COVID-19 situation generates great challenges for our customers and partners, but Prenax will do everything possible to ensure a continued high level service during this period.
- Prenax customer service and sales will continue to be available to customers
- PrenaxOnline is available for all clients 24/7
- We aim at being available by phone, but request that as much communications as possible is done by email
Please contact your customer service executive with any questions you may have.